Flight regulation

FLIGHT REGULATIONS - VIETNAM AIRLINES

RESERVATION

Vietnam Airlines offices and sales agents worldwide are always at your service. To locate the office nearest you. Vietnam Airlines uses the SITA GABRIEL II reservation system, and we are also accessible through AMADEUS, ABACUS, INFINI, SABRE, WORLDSPAN, AXESS, GALILEO, TOPAS, and MIS. Our telephone sales representatives can help you with information, booking and ticketing. Remember to give the agent your telephone number or address in case we need to advise you of changes to your flight schedule.

RECONFIRMATION

Please reconfirm your intention to travel at least 72 hours prior to departure from all points on your itinerary even if you have a confirmed reservation. Your failure to reconfirm may result in cancellation of your booking. What's wrong with you: Lost Ticket, Cancellation and Refund Passengers can get a refund for a lost ticket by following the steps: Come to a Vietnam Airlines office and make a detailed declaration on a form provided by the airline. Purchase a new ticket at the current applicable fare to the same or different destination. Upon termination of the validity of the lost ticket, if still unused, the passenger will get refund for that ticket in the following cases: If the flight sectors on the new ticket are the same as on the lost ticket, Vietnam Airlines will refund the full amount paid for the new ticket. If the flight sectors on the new ticket are not similar to those on the lost ticket, Vietnam Airlines will refund the fare paid for the untravelled sectors on the lost ticket. If passenger does not purchase a new ticket, Vietnam Airlines will refund the fare paid for untravelled sectors of lost ticket on the condition that the lost ticket is refundable. A lost ticket handling fee of 10% of the refund amount is payable for Vietnamese-fare passengers on domestic flights or a fixed fee of US$25.00 for other types of tickets. All refund transaction fees (if any) will be borne by passengers. Passenger will not be refunded or must pay for all losses incurred by Vietnam Airlines if the latter discovers that the declared lost ticket has been used by that passenger for travel, refund or reroute. In case the declared lost ticket is found and is still valid, passengers can immediately get a refund by bringing it to a Vietnam Airlines office whether or not a new one has been purchased.

BAGGAGE top

1. ALLOWANCE By weight

Aged 2 and above Economy class: 20kg Business class: 30kg Aged under 2 10 kg

Exception: In some conditions, for some specific purposes * Hanoi/Ho Chi Minh City - Paris and vice versa - Economy class: 30kg - Business class: 40kg * Ho Chi Minh City - Melbourne/Sydney and vice versa: - Economy class: 30kg - Upper Economy class: 30kg By piece Charge by piece is applied in the following cases - Passengers through-checked to US/Canada - From US/Canada, connecting at gateway cities with layover less than 24 hours. * Adults and children :(aged 2 and above) General: - First class and Business class - Number of pieces: 2 - Size of each piece (the total length of 3 dimensions): max. 158cm (62 inches) - Weight of each piece: max. 32kg (70lbs). Economy class: - Number of pieces: 2 - Size of pieces: The total length of 3 dimensions of 2 pieces: max. 273cm (107 inches) The total length of 3 dimensions of each piece: max. 158cm (62 inches) - Weight of each piece: max. 32kg (70lbs). * Infants (aged under 2) - Number of pieces: 1 checked piece - Size (the total length of 3 dimensions of the piece): max. 115 cm (45 inches) - Weight: max. 32kg (70lbs) - Plus: 1 checked collapsible stroller/push chair.

2. EXCESS BAGGAGE CHARGE top

By weight 1.5% of highest published normal direct adult one way economy class fare. Special baggage rates: To promote passengers on selected journeys, Vietnam Airlines applies the following special excess baggage rates:

JOURNEY CURRENCY RATE/KG APPLY TO Dubai - Hanoi US dollar 10 Dubai - HCMC US dollar 10 Dubai - Manila US dollar 15 Dubai - Paris US dollar 12 Hanoi - Paris US dollar 17 HCMC - Manila & vice versa US dollar 2.9 Excess weight of baggage from 200kg to 499 kg. 2.7 Excess weight of baggage from 00kg upward. HCMC - Melbourne US dollar 10 HCMC - Paris US dollar 17 HCMC - Sydney US dollar 10 Melbourne - HCMC Australian dollar 13 Paris - Hanoi French franc 10 Paris - HCMC French franc 10 Sydney - HCMC Australian dollar 13 Domestic flights Vietnam Dong 1.35%Y2 Passenger using fare other than Y2VN. Domestic flights Vietnam Dong 1%Y2VN Passenger using Y2VN fare.

By piece Baggage with the total length of 3 dimensions over 203cm (80 inches) needs pre-arrangement with Vietnam Airlines. In case of no pre-arrangement, baggage must be authorized by Vietnam Airlines duty officer at the airport.

FROM TO TRANSIT POINT CURRENCY RATE Hanoi/Ho Chi Minh City Los Angeles ALL US dollar 109 Hanoi/Ho Chi Minh City Hawaii/Honolulu ALL US dollar 85 Ho Chi Minh City Guam Manila US dollar 41 Hanoi/Ho Chi Minh City Other US/Canada points ALL US dollar 120

Excess baggage charge for the overweight/oversized piece among the first 2 pieces: - Economy class - the weight exceeding 32kgs (70lbs) and/or total 3 dimensions of each piece exceeding 158cm (62in) and/or total 3 dimensions of 2 pieces exceeding 273cm (107in): the application rate. - First/Business class - total 3 dimensions of of 2 pieces exceeding 273cm (107in): the application rate. Excess baggage charge for the 3rd piece upward: - Weight less than 32kg (70lbs): The applicable rate. - Weight between 32 and 45kg: twice the applicable rate. - Weight exceeds 45kg: One-time additional applicable rate for each additional 10kg.

3. SPECIAL BAGGAGE top

Golfing equipment: One golf set containing not more than 14 golf clubs, 12 golf balls, one pair of golf shoes and golf tees with total weight not exceeding 20kg. By weight: Passenger is entitled to carry 1 golf set as an extra free allowance. The second or upward golf set is subject to normal excess baggage charge. By piece: Passenger is entitled to carry 1 golf set as an extra free allowance. The second or upward golf set is subject to normal excess baggage charge. Each golf set is considered one baggage piece. Snow-skiing equipment: 1 snow-skiing set consisting of 1 pair of ski, 1 pair of ski poles (sticks) and 1 pair of boots. By weight: If the normal baggage does not exceed 20kg and the excess weight of baggage including snow-skiing equipment is less than 3kg in excess of the applicable free baggage allowance: 100% normal excess baggage rate will apply to the real excess baggage weight. If the normal baggage does not exceed 20kg and the excess weight of baggage including snow-skiing equipment is over 3kg in excess of the applicable free baggage allowance: 100% normal excess baggage rate will apply to the excess baggage weight of 3kgs only. By piece: Each snow-skiing set is considered as one baggage piece. 25% normal excess baggage rate will apply to the first snow-skiing set exceeding the applicable free baggage allowance. 100% normal excess baggage rate will apply to additional snow-skiing sets. Surfboard: By weight: No special rate. By piece: One surfboard may be included in the applicable baggage allowance. Normal rate will apply to additional surfboards. Wind surfboard: By weight: No special rate. By piece: Each wind surfboard is considered as one excess baggage piece and charged at normal rate. Notice: Vietnam Airlines reserves the right to change its rule on baggage without prior notice. Passengers are therefore advised to check with Vietnam Airlines or its agents for the latest information.